Developed and worked with departments and teams within the College on how to develop key performance indicators and outcomes, and how to use data to develop these KPIs and how to monitor their progress.

Developed a series of dashboards and associated complex data sets touching upon student enrollment, diversity (student and employee), facility usage, financial accessibility, human resources data, enrollment management, and student access and success. Experienced in the use of Tableau and PowerBI. Utilized statistical software including SPSS for descriptive statistics. Built semesterly and annual datasets that provided key decision makers with student profiles, student success metrics, and deep dives on institutional trends.

Experienced in environmental scanning from internal and external sources including federal census, state education databases, county public schools data, Lightcast data, internal credit and non-credit enrollment data, among others. Built dashboards and datasets for program improvement, internal benchmarking, and institutional planning.

Chaired the council with a special focus on College-wide professional development around using data, the role of staff in data accuracy and application.

Serving on policy reviews for a variety of institutional policies including policies around academic affairs, record retention, HR policies, and information technology. I enjoy policy writing and supporting policy review.

Managed the Office of Planning, Assessment, Institutional Research public-facing website including management of all data and the institutional profile; managed the internal-facing dashboards and associated resources for the College’s staff and faculty.

Developed the institution’s Data Dictionary for consistent and accurate use of terminology related to data, developed departmental manuals and step-by-steps for consistent collection, management, and publication of data.

Served as a co-chair for the reaccreditation with Middle States Commission on Higher Education (MSCHE) and coordinated the work of the Steering Committee and Work Groups.

MSCHE Self-Study Co-Chair (reaccreditation and compliance); Served on the President’s Diversity, Equity and Inclusion taskforce; Advocacy for Student Parents committee; Chaired the College Data Council; Served as elected representative of the Administrative Staff Association; Served on the Human Resources (HR) Advisory Council, serving on the Enrollment Management Steering Committee; served on the Achieving the (exploratory) Dream Steering Committee.

• Developed and implemented a performance management system through the development of institutional and departmental outcomes, leading to the development of KPIs and departmental outcomes

• Managed annual and longitudinal institutional research, identifying trends in recruitment, student populations, persistence, graduation and retention

• Developed internal dashboards for real-time access to institutional data for stakeholders

• Overhauled, managed, and analyzed surveys and results related to end of course surveys, overall student satisfaction, and faculty/staff engagement with assessment; Created reporting system and documentation applied across all educational programs institution-wide; Assisted schools in the creation of institution-wide and programmatic entry and exit surveys.

• Provided high-level analysis of institutional data; Served as IPEDS Keyholder and coordinated collection of and cleaning of all institutional data to the IPEDS system; Served as Title IX Coordinator; maintained campus security report and harassment policy reporting and compliance; reported compliance requirements to the State and US Department of Education

• Led quantitative and qualitative analysis of institutional research related to students and their outcomes, student satisfaction, and programmatic accountability

• Developed policy manuals for compliance and accreditation across the institution, instituting standard operating procedures and policy tracking across the institution

• Monitored areas of non-compliance and non-conformity, complaints, feedback, and anonymous/confidential concerns and whistleblowing to develop risk assessments and strategies for improvement

• Oversaw educational and organizational assessment practices and reporting for the institution; Served as committee member and assessment advisor for the General Education Review Committee

• Developed consistent FERPA policies, procedures, trainings across the institution; Updated all FERPA regulations and forms for staff/faculty; Annually distributed FERPA compliance emails to students regarding their rights and privileges under FERPA

• Supported schools toward achievement of programmatic accreditation (especially CEA); Oversaw all reporting and communication requirements with state (SCHEV) and accreditation commission (especially working toward SACS COC and CEA accreditation) compliance and site-visits; Coached school leaders with respect to preparing for site visits from state and other regulatory agencies

• Managed the university’s Academic Catalog

• Further expanded institutional dashboards, leveraging IT services, to understand real-time outcomes; developed new departmental hubs to ensure knowledge sharing, to increase institutional knowledge and management of policies and procedures

• Under a restructuring of the Office of the registrar, supported the overhaul of the Office of the Registrar, including hiring all staff, reorganizing of academic/registrar policies and procedures, and the creation of the Office of the Registrar Handbook, providing systematicity and standardization to the department; Instituted new reporting and tracking streams for the Office of the Registrar and reporting forms; Revised all Registrar Office forms and policies

• Assisted with the Career Services Department after identifying weak implementation of practices and procedures, with a focus on staff knowledge development and better tracking tools and policies; worked to realign the department to understand and meet the business’ needs

• Developed new surveys to gauge the success of initiatives and areas for improvement in these new objectives

• Led the strategic reorganization of Academic Operations to ensure streamlined practices, policies, and forms

• Managed and developed the departmental budget and hiring and performance management of staff within the Office

• Managed the collection of official institutional records including meeting minutes, records of training programs, compliance documentation, and outcomes achievement

• Disseminated information on educational assessment activities across the university for key stakeholders within schools, Executive Board, and the Board of Trustees

• Directed learning outcome assessment and evaluation programs for programmatic and school improvement

• Guided the assessment and evaluation process through needs analysis, planning, implementation, collection and evaluation of results

• Served as committee member and assessment advisor for the General Education Review Committee

• Chaired the Deans’ Assessment Council, meeting monthly to discuss and strategize on educational assessment to standardize and support assessment across all units

• Created an assessment grants program for faculty to promote the sharing of innovations by staff and faculty for shared learning across schools and educational programs

• Helped to analyze programmatic and school-wide data related to student learning through quantitative and qualitative analysis of artifacts and assessment results at the course and program level

• Analyzed data across schools for an institutional view of educational assessment to advise strategic planning for student, faculty, and staff success

• Created, implemented, and analyzed surveys and results related to the assessment experience within the educational units including entry and exit surveys

• Updated and launched institutional surveys aimed at understanding student and faculty attitudes and their understanding of assessment and its evolution over time

• Worked with the wider Office of Institutional Effectiveness to rewrite aspects if the Student Engagement Survey to target student learning and student engagement with campus academic support resources

• Created and launched an annual survey evaluating the implementation of a new assessment program to understand its areas for improvement and successes

• Created reporting system and documentation applied across all educational programs institution-wide

• Assisted in strategic planning in collaboration with the Director of Institutional Assessment and the Vice President of Institutional Effectiveness

• Supported schools toward achievement of programmatic accreditation (especially CEA and IACBE)

• Assisted with state (SCHEV) and accreditation commission (especially working toward SACS COC and CEA accreditation) compliance and site-visits

• Created an educational development program related to assessment and offering individual and group coaching sessions, trainings, and workshops for faculty and staff development

• Assisted group and individualized sessions with faculty with classroom-based assessment practices and hosted workshops on classroom assessment

• Coached school leaders with respect to preparing for site visits from the state and accreditation commissions

• Utilized advisory boards and environmental scanning to continually keep the curriculum up-to-date, meeting the needs of current and future learners

• Oversaw all onground and online courses, identified new technologies to implement within the department to improve pedagogy and use of new tolls and resources

• Developed new curriculum and conducted feasibility studies for Master of Science on Applied Linguistics program, Master of Education in Higher Education, and the English as a Second Language Program

• Aligned all programs to standards and created cohesion among the various programs

• Created entry and exit surveys tracking longitudinal progress and areas for improvement

• Managed the school’s learning management system (Moodle and later Canvas) including all aspects of maintenance (setting up and maintaining courses each semester, course design and development, educational assessment, and monitoring)

• Developed online courses for the School of Education

• Formed and headed faculty-admission committee

• Conducted bi-annual programmatic advisory boards of professionals in the field who could advise on the department’s outcomes

• Managed faculty and staff in the school including all adjunct and full-time faculty

• Handled all hiring within the School of Education to include faculty (full-time and part-time), staff, and student workersCreated and monitored the school’s budget, including monitoring the department’s P&L and budget creation

• Oversaw and designed all marketing brochures, advertisements, commercials, website content, and social media marketing

• Served as CEA self-study coordinator and liaison with CEA

• Assisted in strategic planning in collaboration with the Director of Institutional Assessment and the Vice President of Institutional Effectiveness

• Hosted Faculty Educational Development Workshop series including monthly trainings on instructional best-practices and teaching tips for faculty across all schools/divisions

• Instituted the school and university’s first annual conference (Conference on Language, Learning, and Culture) that bringing 200-300 professionals each year from the global community to present on topics including intercultural communication and the intersection between education policy and practices

• Developed a web-based conference system with IT for the Conference on Language, Learning, and Culture including elements feature from proposal acceptance, proposal review, scheduling, and participant evaluation

• Launched the School of Education’s Voices from the Field speaker series hosting monthly professional development master classes for students, faculty, and community members

• Formed the Writing, Research and Media Center including the launch of the website, physical space, policies and forms, and hired center personnel as a services for faculty and students university-wide

• Created trainings for students, staff, and faculty on WRMC resources

• Instituted weekly seminars for students, staff, and faculty on topics related to the WRMC (APA, use of TurnItIn, helping students succeed, etc.)

• Created a tracking system focused on departmental metrics and successes

• Reorganized curriculum into an outcomes based, divisional structure

• Instituted common curricular elements and oversaw assessment within the department

• Instituted semesterly and annual student and faculty surveys

• Developed online courses for the General Education

• Formed advisory boards of external medical professionals (especially doctors, nurses, and practice administrators) to advise on trends in the field to develop cutting edge curriculum

• Led initiative to realign and reformulate the ESL curriculum to modernize, make more vigorous, and to serve as an industry leader in language education

• Served as Chair of Language Programs and project manager for the development of curriculum including Spanish for Health Professionals, TOEFL, and an ESL Instructor Certificate program

• Served as language acquisition subject matter expert and as the lead of the Language School’s Curriculum Committee

• Tracked and monitored attrition, retention, and completion rates for student population and faculty members

• Convened and organized biannual advisory boards for all programs

• Held weekly departmental faculty meetings to disseminate information and monitor and address concerns and suggestions

• Developed strategies to improve retention, attendance, and completion rates by creating better community resources

• Developed, implemented and conducted all new student orientation activities designed to provide students with sense of purpose and desire to develop success

• Oversaw and monitored registrar activities including course scheduling, incomplete grades, students leave of absences, student drops and accuracy of student records

• Monitored and provided strategic development for Student Services office to develop student life and build/maintain student community

• Instituted a monthly Retention Committee and saw a decrease in student attrition from 8% to 4.5% in the first year

• Served as liaison between admissions, financial aid, executive director, and external constituents

• Oversaw the largest expansion of the ESL program to 300 students

• Oversaw and coordinated all commencement exercises for schools in the Mid-Atlantic including creating and developing programs, order of exercises, technical logistics and speakers

• Stood in for Executive Director upon absence

• Served on the Culture Committee working to develop and unify a single culture across all of the campuses

• Served on policy review and revision committees

• Convened and led monthly regional Directors of Education meetings to calibrate and share ideas in the region

• Developed regional plan to transform faculty pay-structure to move instructors from hourly to salary, by providing instructors with more administrative time to provide increased focus on student outcomes

• Sought cost effective ways to recognize contributions of all instructors including instituting instructor of the month, providing awards for achieving anniversaries, and monthly coffee hours to instill and develop camaraderie

• Developed the departmental budget and monitored all departmental purchases to ensure budgetary compliance

• Oversight of and expertise in P&L, budgetary constraints, budgetary creation/management and forecasting

• Led all interview committees for new hires within the department and ensured proper completion of new hire paperwork and regulatory compliance for credentials of all hires

• Monitored compliance and regulatory requirements for internal bodies and outside accreditors including federal, state and local organizations

• Served as leading contact for accreditation commissions including the state higher education commission (MHEC), institutional accreditors, and programmatic accreditors