Served as the senior institutional researcher for the College focusing on institutional data and trends. Developed and managed all institutional dashboards and internal and external-facing data and institutional profiles.

Served as the head of the Office of Institutional Effectiveness, which included the areas of organization and educational assessment, compliance, quality assurance, and strategic planning for the entire institution. I accepted this position specifically to support the university through a difficult regulatory time resulting from an audit by the State Council of higher Education for Virginia (SCHEV) that ultimately resulted in the university halting its online education programs. I was responsible for managing all regulatory communication and ensuring that the university came into compliance, resulting in restructuring of the organization and the institution of new policies and procedures. I championed and led the improvements and implemented them at the university beyond just the online programs. I oversaw the audit in October 2021, all resulting in the university being brought back into full compliance with the State with zero findings. Thanks to my strategic outlook and the academic integrity model, these efforts resulted in “no items of noncompliance and no items of concern to report” and the renewal of the university’s ability to offer online education. Served as matrix manager over the Office of the Registrar, Career Services, and Academic Support Services. Developed training programs and standard operating procedures to provide cohesively designed programs aimed at addressing gaps and improving practices.

Served as the founding Director of Educational Assessment within the Office of Institutional Effectiveness, overseeing all educational assessment practice, including monitoring performance, identifying areas for improvement. This includes developing and mapping curricula to key performance indicators, monitoring outputs and successes, and identifying areas for improvement within the curriculum. My work included development of an institutional training plan using group trainings, individual development for key leaders for the initiative, ongoing training and resources through the learning management system (LMS), and monitoring training implementation and reviewing and analyzing institutional-level data for the university. This was a concurrent appointment as Dean of the School of Education.

Served as head of the School of Education and Language Studies overseeing faculty, students, and curriculum for teacher education master’s programs, as well as the Intensive English programs. Additionally served as faculty teaching courses in areas including second language pedagogy and curriculum design, program administration, and assessment and evaluation.

Served as program manager overseeing faculty, students, and curriculum for the Master of Arts in TESOL Program.

Served as chief academic officer for the institution which was focused on preparing future medical professionals for further career advancement at the Silver Spring campus. In such capacity oversaw all programs (Medical Assisting and Medical Billing & Coding Specialist as well as English as a Second Language and English Language Literacy, Additional responsibilities included management and development of the Office of the Registrar, Student Services, and all Program Directors (Establishment and Development).